Customer support representative (German)

Your Recruiter:

Usyk Iryna

Usyk Iryna


IT Delight is an international company with Ukrainian roots that specializes in eCommerce. We have been operating in the market since 2012 and have extensive experience in providing comprehensive business and e-commerce solutions.

We invite a Customer support representative with a high level of spoken German to join our team.


  • Fluency in German – C1 (this is the main language that will be used in work);
  • Spoken English at B2 level;
  • Experience working with clients (phone calls, e-mails);
  • Experience with CRM systems;
  • To be an excellent team player;
  • Ability to learn and react quickly.


  • Communication with clients and processing of any requests (incoming and outgoing calls, online chat, mail);
  • Complete processing of complaints and communication with manufacturers (regarding complaints);
  • Communication with the warehouse and partner companies regarding product delivery;
  • Checking and entering proforma orders from manufacturers into the system.

Work conditions

  • 15 days of paid vacation;
  • possibility to work remotely;
  • stable salary;
  • schedule from 11 a.m. to 8 p.m. (8 hours working day and 1 hour lunch break), Saturday working day;
  • weekends: Sunday and one weekday.

Hiring process:

  • your CV (Eng + German);
  • checking English and German;
  • interview with the client.

Your Recruiter:

Usyk Iryna

Usyk Iryna

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