Magento support and maintenance


We provide a comprehensive suite of solutions to keep your eCommerce website up and running. Our experienced team can ensure that your site is functioning optimally, proactively address potential issues, and troubleshoot any problems that arise quickly and efficiently.

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    Reliable assistance for uninterrupted operations

    Dive into our approach to Magento support. Understand how our experts ensure your online store runs smoothly round the clock.

    Our Magento support and maintenance services offer comprehensive technical assistance for all your e-commerce needs. We are dedicated to keeping your store up and running, with the highest security standards in place. 

    We provide help desk services, software updates, bug fixes, performance optimization, and more – so you can stay focused on growing your business. With us, you can rest assured that your online store is always competitive and secure.

    Aspects of Magento support that we help with

    At IT Delight, we understand the importance of an efficient and secure Magento website. We specialize in providing comprehensive Magento support including website maintenance, emergency support, security support and website performance optimization.
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    Magento website support and maintenance

    Our Magento website support and maintenance services include:

    • Regular software updates to ensure compatibility with new technologies & extensions
    • Troubleshooting issues related to functionality or design elements
    • Performance optimization for increased speed and scalability
    • Comprehensive analysis of your current platform configuration
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    Magento emergency support

    We can also provide emergency support when needed, including:

    • Immediate response to urgent inquiries & requests
    • Timely diagnosis & resolution of existing problems
    • Onsite support in the event of a disaster or data breach
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    Magento security support

    To ensure maximum security for your Magento website, we offer top-notch security support services:

    • Regular scanning and monitoring to identify vulnerabilities
    • Testing & implementation of secure authentication measures
    • 24/7 network protection against malware & spyware attacks
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    Website performance optimization

    Finally, our team will perform comprehensive optimization on your website to improve its performance. This includes:

    • Implementation of advanced caching strategies
    • Reducing resource loads & page sizes
    • Minimizing or eliminating loading times in key areas

    Convert site visitors into customers

    A well-functioning website helps you make more sales, we can help you with that!

    The process of Magento support

    Check a summary of our Magento support process – from problem discussion to ongoing maintenance – so you can trust that we will always deliver top-quality results for your needs.


    Our Magento Support specialists will spend time thoroughly discussing the issue with you. Through this conversation, they can better understand your needs and work to create a tailored solution that suits your individual requirements.


    from us

    Our specialists will conduct an in-depth audit of your current system. After examining all aspects of the problem and its implications, we will provide a detailed estimate for the cost and timeline of addressing the issue. This estimate is based on industry standards as well as our own experience in providing top-tier support services.


    The work
    process itself

    We use a combination of advanced tools and software to examine and diagnose the problem. As well, our team of highly trained professionals will actively assess the issue and take all necessary steps toward repairing it in an optimized way.


    The result

    Here, we show you the results of our work. We provide detailed records that demonstrate the impact of our efforts on your system. This includes visual evidence such as screenshots and graphs that clearly demonstrate the improvements made by our Magento support services.


    changes live

    Finally, we transition those changes live into your web environment. We handle this step with great care, taking all possible precautions to ensure a smooth transition without accidental data loss or other issues.

    Further ongoing support covers the possibility of long-term support. We are available to provide continuing assistance, our team offers regular technical support and maintenance services to keep your system running optimally at all times.

    Why us?

    Here are the top 3 reasons why you should choose our Magento support and maintenance services:

    Professional and certified developers

    Our team of highly-skilled, certified Magento developers has expertise in developing and maintaining eCommerce websites. All our developers are adept at using the latest technologies and industry best practices to ensure your website runs smoothly.

    Strive to ensure quick ROI & growth

    Our goal is to help you maximize your profits by providing reliable Magento support and maintenance services that are tailored to meet your needs. We strive to ensure the sustainability and growth of your business.

    Support for all Magento versions

    We offer support for all versions of Magento, including Magento 1 (M1), Magento 2 (M2), Magento Open Source, Adobe Commerce, and Adobe Commerce Cloud Edition. This ensures that our clients can benefit from the latest features and updates offered by these powerful platforms. 

    Our projects

    Here are some of our most successful projects.

    Aphid Consulting | Magento Commerce Cloud Development

    July 2020 – Currently ongoing
    Our team of Magento 2 certified developers customized Magento Commerce Cloud to the client’s requirements and integrated it with multiple operational systems

    Zolota Kraina | Magento Migration & Speed Optimization

    1 year
    Request A Sample’ System Expanded Carrier Options Mailgun Integration

    11 Rooms | Magento Design & Development


    Trauring Spezialisten | Magento Migration & Speed Optimization

    One month
    To speed up the client’s Magento 2-based store, we implemented lazy loading, optimized fonts, CSS & JS, removed unused modules, and applied other techniques.

    Enseleit | Magento & Hyvä Migration


    Lager24 | Magento 2 Development & APIs Integration

    1 / 5

    Reviews of our clients

    Below you can read what our clients say about us.
    Client avatar
    Internet Marketer, WEDEX

    Vitaly Kotov

    ITDelight was a reliable Magento 2 partner. They communicated regularly with the client through Skype and provided timely, professional customer support. Their responsiveness and accessibility stood out, as did their top-notch development work throughout.
    Client avatar
    Owner, Medical Supplies Company

    Arnold Friend

    Thanks to ITDelight’s work, the client saw an immediate improvement in website loading times, better UX, fewer errors, and overall satisfaction with the online store. The team’s workflow was smooth and efficient throughout the project. Their attention to detail and level of expertise was impressive.


    Why ongoing Magento support is needed?

    Ongoing Magento support is essential to keep a website running smoothly and optimally. The platform needs regular maintenance, updates and security checks to ensure the best performance and user experience. Without this support, websites can quickly become outdated and become vulnerable to cyber attacks or other malicious activity.

    How quickly is my urgent issue resolved and what does it depend on?

    We aim to resolve urgent issues as soon as possible. During working hours, we can usually respond within two hours of receiving your request. If you submit an issue during non-working hours, we will respond when our staff resumes operations in the morning. The amount of time needed to resolve an issue depends on the complexity and critical nature of the problem.

    Do you offer Magento support packages?

    Yes, we offer a variety of Magento support packages. These packages include regular maintenance, updates, security checks, troubleshooting, and more. We can tailor our services to your individual needs and budget.

    How many hours are allocated for Magento support per month?

    This can vary depending on the package purchased and your specific requirements. However, standard packages typically include up to 30 hours of Magento support per month.

    How is the time needed for support calculated?

    Time allocated for support is based on the number of hours in the package purchased. This can include any combination of maintenance, updates, security checks and troubleshooting. Any additional requests may require additional payments to cover the extra time needed for support.

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