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Shopware Support & Maintenance

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Boost up your eCommerce business with Shopware support services, from consulting to updating your online store. The IT Delight offers a straightforward and cut-to-the-chase approach to support your online store.

What does the support process look like?

To help your business, we need to learn how it is organized, what challenges it faces, and what goals it pursues.

Shopware Support & Maintenance Services are essential components in ensuring that your e-commerce platform runs smoothly and efficiently. These services cover a broad range of tasks, all designed to keep your Shopware store performing at its best.

What does the support process look like?

To help your business, we need to learn how it is organized, what challenges it faces, and what goals it pursues.

Evaluation of business environment

Our team analyzes the current state of your business, combing through all the data.

Discussion with business owners

The team discusses your business goals, values, and needs with you to be on the same page when developing a solution.

Shopware support strategy development

After an in-depth analysis of all the gathered data, the team crafts a Shopware 5 support strategy or the one for SHopware 6. Both are tailored to your problems and challenges.

Support strategy implementation

The team implements the strategy, gradually introducing the change to different parts of the business processes.

Emergency Shopware support

Check out what’s included in our emergency support package.

Damage control

We’ve been on the market for over ten years, and it’s safe to say that we’ve seen it all. Chances are, we’ve encountered your issue before and already have protocols on how to act on it. Surely, we’ll tailor the rescue measures specific to your business, ensuring that our methods solve your problem.

Performance boost

We help businesses achieve optimal performance through tailored solutions, including site speed optimization, load testing, user experience optimization, etc. Our team takes a complex approach to find the factors that affect your performance and eliminate them.

Compatibility issues fix

When using lots of extensions or integrations with your Shopware store, not all of them will work smoothly. We will help you to make sure that none of the existing plugins conflict with each other, causing troubles in performance.

Keep your conversions sky-high with our Shopware support

Drop us your contact details to discuss our Shopware support & maintenance packages.

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Regular Shopware Support Services

Here is what’s included in our ongoing Shopware support.

Check-ups of the current solution

Our team performs through and through analysis of the current solution and identifies all of the issues and problems that affect the website’s performance. The team will identify the most urgent issues and create a plan of action to take in order for the solution to be most efficient.

Security maintenance

If developing a solution from scratch, we include security standards and protocols in the development stage. If working with functioning stores, we check them for code standards and fix vulnerabilities to eliminate the risks.

Audit optimization

If you get low-performance indicators without apparent reasons, we will get to the root of the problem by performing an audit of every part of your business. And once we determine the cause of the problem, we’ll make the necessary improvements.

Post-go-live support

After your website goes live, we’ll continue to provide Shopware 6 support & maintenance services. The team will look for bugs and errors as well as will utilize the new technology to enhance the website’s performance.

Benefits of getting Shopware support from us

Here is what you can get when partnering with us.

A reply within two hours

No matter whether it’s working hours or not, our specialists will get back to you within two hours.

24/7 maintenance & support

24/7 maintenance & support. The packages cover 24/7 monitoring and Shopware tech support for the servers and server-side work, ticket creation, client support, Showpare tech support, etc.

Worldwide availability

We work with businesses all over the world, offering the same range of support.

No hidden costs

Everything is discussed above, and the cost of support package covers it all; you don’t need to pay any extra fees.

Our projects

Below you can check our projects that included Shopware support and shop management:

Project

Erlich Textil | Shopware 6 Development & Support

Duration

Features

Technologies

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Project

Johannes King | Shopware 6 Development & Support

Duration

Features

Technologies

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Project

Weinzirkus | Shopware 6 Design & Page Optimization

Duration

Features

Technologies

View Full Project

Project

ANKO Planen | Shopware 6 Development

Duration

Features

Technologies

View Full Project

Project

Eco Material Shopware Store Migration

Duration

Features

Technologies

View Full Project

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Reviews of our clients

Here’s what our clients think about cooperation with IT Delight.

CEO at Imaage Cosmetics

Didrik Gunnarsson

We are happy to say that our cooperation with IT Delight was truly a delight. We appreciated how fast and efficiently they were working. We would definitely work with them again in the future when the need arises.

Account Manager, IT Company

Ignat Bessarab

ITDelight has impressed the client with their high-quality codes and quick responses to issues. They demonstrate an efficient knowledge transfer, and their teamwork leads to a fruitful engagement. Their communication skills and diligence are their outstanding assets.

FAQ

What can my support hours be used for?

We do not restrict the usage of your support hours, so they can be used to fix bugs, make improvements and add new functionality. We will work with you to ensure your time is being spent to make real improvements to your site. We also are proactively offering advice that will increase revenue and conversions.

Can I get support during the non working hours?

Yes. We reply to the clients’ messages within the hour during non-working hours. We also fix issues related to the server side during the non-working hours.